Privacy Policy

Can Do It Now collects information about individuals who engage with Can Do It Now through attending events, workshops and services delivered by Janie Wilson and Alix Nadelman. This information is only used by Alix Nadelman and Janie Wilson (hereafter CDIN) and helps with the administration, implementation and planning of the work and supporting our clients. CDIN is aware of the importance of handling this data securely and has systems in place to ensure this happens.

Collection of Information by CDIN

CDIN collects information when an individual makes an enquiry about our services; or signs up to our mailing list; become clients; provide feedback after a workshop or event; provide information at a marketing event. This information is collected in person or from our workshop booking system or online using our website.

What information is collected by CDIN

CDIN may collect ‘personal data’ – information about an individual who can be identified by it. This information may include your:

• Name

• Address and postcode

• Email address

• Telephone number / mobile number

How this information is used by CDIN

We may use this information:

• To process your booking for a service, workshop or event.
• To provide you with information about CDIN services, events and any changes being made to the organisation or website, through email newsletters.
• To respond to any queries about CDIN services or events.
• To ask for further feedback on an event or service you may have taken part in. This helps with our evaluation and to review the services we provide.

CDIN will only send you information that you have requested to receive, which may include services, events and news.
You can stop receiving these communications at any time by unsubscribing or contacting us via telephone or by email (please see the ‘How can you opt out?’ section below).

What procedures are in place to safeguard this information

CDIN safeguards this information by using secure passwords on all PCs on which information is held; keeping PC and paper records locked away, controlling access to the information, holding backup files should data be lost due to flood or fire etc.; making staff aware of their responsibilities.
We follow procedures in the storage and disclosure of the information given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control.

Who has access to this information

Access is limited to CDIN team and your information is only accessed when they need your details to provide the service required by you. We will not sell or rent your information to third parties, this includes not sharing your information with third parties for marketing purposes.
Information is collected by our third-party service providers for the purposes of completing tasks and providing services to you on our behalf. For example, Mail Chimp manages our mailing lists and is used to send our e-newsletters. However, when using third party service providers, we disclose only the personal information that is necessary to deliver the service, they keep this information secure, in line with their privacy policy and do not use it for their own direct marketing purposes.

Information being transferred outside of Europe

The information which you provide to us may be transferred to countries outside the European Union. For example, we use Mail Chimp (based in USA) as a platform for emailing contacts. Please find their privacy policy here http://mailchimp.com/legal/privacy/. These countries may not have similar data protection law to the UK. By submitting your personal data, you’re agreeing to this transfer, storing and processing.

How we keep this information on file

CDIN will hold your personal information on our systems for as long as is necessary to fulfil the purpose for which it was obtained. Due to the change in data law, from May 2018 we will regularly ask you to confirm you wish to stay on our mailing lists, we plan this to take place a minimum of every three years after you first opted in. You can opt out at any time – see below.
Should you wish to unsubscribe from our mailing list we may still hold your personal data on our database to the extent permitted by law.

How can you opt out

You can choose whether or not you wish to receive information from us, we will not make contact with you unless you have opted in. If you no longer want to receive direct communications from us via Mail Chimp, then you can change your preferences or completely unsubscribe –

• Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of emails sent to you

Alternatively, you can contact CDIN directly –

• Email hello@candoitnow.co.uk and we will process your request within 28 working days.

We will not contact you for marketing purposes by email or phone unless you have given your prior consent. If you have not consented to receive newsletters, we may still contact you in relation to the service you are engaging in with us, where it is necessary in order to fulfil that service to you. We will respond to your request to modify or delete information within 28 days.

Google Analytics

When someone visits www.candoitnow.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.
You can opt out from Google Analytics using the Google Analytics Opt Out add-on for your web browser, available directly from Google.

Your rights

Under Article 17 of the GDPR individuals have ‘the right to be forgotten’, meaning they have the right to have personal data erased. You are legally entitled to access, modify, correct, revoke your consent and delete any data we hold relating to you and that you have the legal right to forbid this data being presented to any third parties.
You have the right to ask for a copy of the information CDIN holds about you at any time. Please use the contact details below if you would like to receive a copy. Please note identification must be presented to verify your identity, before the information is provided by CDIN.
The accuracy of your information is also important to us. If you change your email address, or any other information we hold is inaccurate or out of date, please email us at: hello@candoitnow.co.uk

Links to other websites

This privacy policy applies solely to information and data collected by CDIN. Our website may contain links to other websites run by other organisations over which we have no control, so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party and recommend that you check the policy of that third-party site.

Those aged 17 or under

We are committed to protecting the privacy of children aged 17 or under. If you are aged 17 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Acceptance

By using our website, you are agreeing to the terms and conditions of this policy. This policy will be reviewed regularly and updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act.

Contact Us

If you have any questions about this Privacy Policy or any other aspect of Can Do It Now, please contact: hello@candoitnow.co.uk